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Polar Help Desk Professional :: Customers
 Web
based help desk software |
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Case Study
Featured customer:
Polar Helpdesk has made it easier for me to determine how the support staff is
performing. It has proved itself helpful in creating a Knowledge base on
information for the staff to rely on. It has also helped us know what is going
on with a particular customer by looking at the Incident History.
Gwyn Hults
Tech Support Supervisor
Sports South Inc.
Ecteon provided customer support using telephone. Troubled with the inability to easily share information between departments, Ecteon has chosen Polar Help Desk Professional for its feature/price ratio. This has enabled Ecteon to better monitor all support activities that led to improved productivity.
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Wanting to enhance their customer support based on email and telephone, GetYourIT has chosen Polar Help Desk Professional to be their centralized (over the web) solution. It has been adopted by the support staff in a glance which enabled instant grow of productivity, better coordination and improved management of all support requests.
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L'arrondissement de Saint-Léonard used to support their citizens by telephone and e-mail. They were not able to share the information between support, sales and development. The solution had to be cost-effective, well adopted by users and has the abbility to track and measure support proccess. Polar help desk Professional provided them with all that, even more. They deployed Polar help desk Professional in two principal departments with 4 technitians in each department. L'arrondissement de Saint-Léonard now has 4 dispatchers and about 15 groups of users.
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Service Point USA wanted to improve their old support system to be able to provide top user experience and to standardize on one system for entire company. They chose Polar Help Desk Professional.
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Sports South Inc. provides support to both customers and employees. The need to improve their support with an efficient centralized solution accessible over Internet drove them towards Polar Help Desk due to its interface design and ease of use. They are now handling support for multiple products, external customers and employees independently of each other – all in one web based solution.
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