Help Desk in Action

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Click here and evaluate online Polar Help Desk Professional version. No registration required

Help Desk Source Code Offer
Source code with unlimited technicians for $10000

 

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Polar Help Desk Professional :: Features

Web based help desk software
Helpdesk integrates knowledge base, email automation, SLM and reports.

Features and screenshots

Jump to any of the help desk features listed below to read more details and view screenshots.
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Incident Management

Register incidents
Track incidents
Templates
Search and Advanced Search
Email notifications
Complete history tracking
Incident routing and assignment
Priorities
Internal notes

Team Organization

Roles
Groups

Email Automation

Convert incoming emails to Incidents
Multiple email automation modes
Register new users automatically
Blocking email addresses

Knowledge Base

Integration with incidents
WYSIWYG editor
Easily publish your MS Word documents to KB
MSDN look-a-like table of contents
 		  
Service Level Management

Customizable notification rules
Hours of operation
Automated incident escalations

Work Order Management

Work orders

Integration with existing user accounts

Active Directory integration
Import user accounts from a file

Reports

Real time
Charting

Language Management

Use your own language for Help Desk interface
Set the default language for any Business Unit or any user

Next steps

Free Help Desk download
Online demo
Get support
Price list
Chat live with us

Product info

Overview
Features
FAQ
Requirements
Source Code
Free Help Desk
Featured Customers
Rebranding

Buy

Buy online
Licensing
Purchase options

Current version

Polar Help Desk 4.1.23.0

How-to Guides

incident management Help Desk: Incident dispatching
   
service management software solution Help Desk: Supporting different locations and products
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