To keep the knowledge structured, organized and served for
seamless self use by the customers, Polar Help Desk integrates
with the knowledge base.You can create new knowledge
base entries based on resolved incidents. With one click
you can create a new knowledge base article.
The researches
show great savings within the help desk support due
to increased use of the knowledge base by the customers
gain access to the necessary information easily and fast.
The new editor allows you to format and design you
knowledge base articles with ease. It supports numerous
visual elements including adding images to your web server.
It also supports content copying from your web browser
or your text editor (e.g. MS Word).
It gives the ability to easily browse your contents. It is
easy to use and navigate. The customers will have no
difficulties in finding solutions for their issues.
With a few clicks you can copy content from MS Word into
the knowledge base. It also supports content copying
from your web browser or any other windows application.
These features helps you enhance the knowledge you can
provide to your customers for the self use.
