Polar Help Desk FAQ Categories

1. Top FAQ
2. General FAQ
3. Installation FAQ
4. User Interface Customization FAQ
5. Users FAQ
6. Active Directory & NTLM Integration FAQ
7. Incidents and E-mail FAQ
8. Service Level Management (SLM) FAQ
9. Knowledge Base FAQ
10. Reports FAQ
11. Licensing FAQ
12. All FAQ In One Page FAQ
    

Polar Help Desk General FAQ

What is Polar Help Desk?

Polar Help Desk is a service management software designed to help you refine and accelerate the process of tracking, resolving and auditing incidents (calls) by sustaining the best practices for operating and implementing IT service support in companies.
As a web based software solution it is accessible at any time and from any place in the world.

Who should use Polar Help Desk software solution?

Polar Help Desk is intended for small businesses who need to organize or improve their customer support. It facilitates the adequate service delivery to the end-users whether they are external or internal customers.

Can we integrate Polar Help Desk with our support email address?

Yes. You can integrate Polar Help Desk with your support POP3 email address and automatically create incidents from the email. If your service user prefers the email communication, one may do so, while your support staff retains the benefits of systematic incident tracking and management over the help desk software.

Your website says that the support is offered during the normal support hours and since you are in Europe so how would that work for us?

Support is provided on 24 x 7 through the help desk or chat.

How can I send feedback of a feature request for a future version of Polar Help Desk ?

We greatly appreciate any suggestions for new features. Please submit feature requests through our online Help Desk. Our software engineers review these reports regularly and consider them when planning future product releases.

Can I try Polar Help Desk before I buy it?

Yes. Full functional version of Polar Help Desk is installed here.
You can also download Polar Help Desk with one named license for free from our web site.

How can I purchase Polar Help Desk ?

The easiest way to purchase it is to place your order online.

How do you deliver your products?

Polar software products are only available via ESD (Electronic Software Download). Read more!

How can I report a bug in the application or an error in the documentation?

Please submit bug reports, documentation errors, and feature requests to our help desk.
Our software engineers review these reports and do their best to address these requests in the next product release cycle.

How many customers have purchased helpdesk ?

Polar Help Desk has been on the market for over four years, helping hundreds of companies provide online customer service or build a support center for their own employees.
The company itself has been successfully developing software applications and components for the past ten years.
The list of our selected customers can be found here.

What is the version number of the latest release?

You can check the latest version number in the left column of the Polar Help Desk web pages.

Where can Polar Help Desk Help files (guides) be found?

All guides in a single zip archive in a single zip archive. These files are also part of the installation package.

• Administration Guide: Polar Help Desk Administration Guide
• Support Representative / User Guide: Polar Help Desk User Guide
• Installation guide: PolarHelpDeskInstallationGuide
  
  

System requirements : Browsers, OSs, DB Management systems....

Does Polar Help Desk support other web browsers than Internet Explorer? For example: Netscape, Mozilla, Firefox?

The current version of Polar Help Desk does not support other browsers, Microsoft internet explorer only, however we do plan to support other browsers in the future versions.
We can recommend you the following alternatives for your Firefox users:

1. You can use Polar Help Desk Email Automation feature and convert incoming emails to Incidents. Your Firefox will not have to use our interface but only their email client to send you requests.
2. You can easily create a new Help Desk interface for your customers and tide it with our Help Desk DLLs
   
   

What are system requirements for the correct installation of Polar Help Desk ?

• OS: Windows 2000, Windows 2003, Windows XP Professional
• Web server: Windows® 2000 (IIS 5.0) or Windows® XP (IIS 5.1) or Windows® 2003 (IIS 6.0)
• Microsoft .NET Framework Version 1.1
• MS SQL Server 2000 or MS SQL Server 2005 Express or MS SQL Server 2005
  

Does it support Oracle or Microsoft Access database?

Oracle and Microsoft Access is not supported, unfortunately. Polar Help Desk supports SQL Server database engines.

Hosting

Is the software hosted on your Servers or should we get our own domain and host it ourselves?

Polar Help Desk can be hosted on your server. However, at the moment, we can offer you "Polar Help Desk Hosted Edition - Beta". If you are interested to try this beta product click here.