Polar Help Desk Professional :: FAQ

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10. Reports FAQ
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12. All FAQ In One Page FAQ

Reports FAQ

Can I create my own reports?

Currently you cannot add your custom reports but this feature will probably be added to next versions. We are very interested in your opinion, so if there is a report that you miss, send us your suggestions and we will be adding all usable reports you suggest.

Can we create reports against SQL?

Since we provide you with open database structure and open data base information you could create your own reports using Crystal Reports or Microsoft Report Server or some other tool to create your own reports.

I am getting the following error when trying to run reports. I’ve given the aspnet user full permissions to reportsdesktop folder, and read permissions to entire polarhelpdesk folder (Server Error in '/PolarHelpDesk' Application. A generic error occurred in GDI+).

Please follow these steps:

1. Go to the “c:\Program Files\Polar\Polar Help Desk” folder (this is the default) and find the folder which is a virtual directory for your Help Desk, for example: “HelpDesk”.
   
   
2. Inside that folder find ReportsDesktop\ChartImages\ folder.
   
   
3. Right click the folder and go to Properties, Security tab. Give full rights to ‘Everyone’ for this folder.
   
   
4. Save the changes and try again.