Case Study: Sports South Inc.

Polar Helpdesk has made it easier for me to determine how the support staff is performing. It has proved itself helpful in creating a Knowledge base on information for the staff to rely on. It has also helped us know what is going on with a particular customer by looking at the Incident History.

Gwyn Hults, Tech Support Supervisor


  • Sports South Inc. provided support via telephone for customers and employees
  • Wanted to enhance there current support system with easy-to-use online application
  • They were looking for a centralized solution that is accessible over Internet
  • Needed ability to track and measure support process


  • Sports South Inc. chose Polar Help Desk Professional – 10 Concurrent technicians license
  • Polar Help Desk Professional was chosen because of it’s interface design and feature / price ratio


  • The solution was completely adopted by support staff. Staff received minimal training before full adoption
  • Sports South Inc. uses Polar Help Desk to support multiple products, external customers and internal staff. Each item is handled differently and independently of each other
  • With Polar Help Desk company improved tracking and management of customer information and support requests
  • The results are achieved in better coordination of support and sales and improved employee work flow management

About Sports South Inc.

In it’s earliest days, Sports South, Inc. was associated with the sale and delivery of firearms and ammunition to the pioneering farmers, soldiers, and lawmen. Early ads document the fledgling company sold muzzleloaders, shotguns, and derringers, along with everything else the pioneer was likely to need to survive in the frontier town: quinine to fight malaria, mustard to make plasters, and ammunition to fight varmints, scoundrels, and scallywags. Sports South, Inc. continues to meet the challenges set forth by its founding fathers; providing the right product, at the right price, at the right time.


P.O. Box 51367
LA 71135-1367



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