Features

Jump to any of the help desk features listed below to read more details and view screenshots. Start ›

• Incident Management

  • Register incidents
  • Track incidents
  • Templates
  • Search and Advanced Search
  • Email notifications
  • Complete history tracking
  • Incident routing and assignment
  • Priorities
  • Internal notes

• Team Organization

  • Roles
  • Groups

• Email Automation

  • Convert incoming emails to Incidents
  • Multiple email automation modes
  • Register new users automatically
  • Blocking email addresses

• Knowledge Base

  • Integration with incidents
  • WYSIWYG editor
  • Easily publish your MS Word documents to KB
  • MSDN look-a-like table of contents

• Service Level Management

  • Customizable notification rules
  • Hours of operation
  • Automated incident escalations

• Work Order Management

  • Work orders

• Integration with existing user accounts

  • Active Directory integration
  • Import user accounts from a file

• Reports

  • Real time
  • Charting

• Language Management

  • Use your own language for Help Desk interface
  • Set the default language for any Business Unit or any user