Polar Help Desk Professional :: FAQ

Polar Help Desk FAQ Categories

1. Top FAQ
2. General FAQ
3. Installation FAQ
4. User Interface Customization FAQ
5. Users FAQ
6. Active Directory & NTLM Integration FAQ
7. Incidents and E-mail FAQ
8. Service Level Management (SLM) FAQ
9. Knowledge Base FAQ
10. Reports FAQ
11. Licensing FAQ
12. All FAQ In One Page FAQ
    

Help us resolve your issue as soon as possible!

If you cannot find solution to your problem among these FAQ's, you should contact our support department.
Please include answers to the following diagnostic questions along with your problem.

1. Which version of Windows are you running?
2. Which version of SQL server are you running?
3. Which version of .NET Framework you have installed?
4. Which version of Polar Help Desk you have installed?
5. Which browser are you using to access Polar Help Desk?

In case the issue you are reporting is referring to the email integration feature, please include the answers to the following:

1. Which version of Polar Help Desk you have installed?
2. Are you accessing POP server through proxy or is the server machine directly connected to internet?
3. Do you use MS Exchange Server (for e-mail sending and/or receiving)?
4. Do you receive e-mails in the waiting list (Help Desk Desktop – e-mails) or you do not receive them at all?
5. Does Polar Help Desk Scheduler throws any exceptions in Windows Event Viewer? To access Windows Event Viewer go to Start->Run and type Eventvwr.