Featured customers

Featured customer:

Polar Help Desk is an easy to use solution that can provide any business small or large with the tools to properly manage their helpdesk and customer base. Polar can and does resolve problems of lost requests for support, and with the knowledge base empowers your end users to solve problems on their own.

Sean Donnelly
Network Operations Manager
Service Point USA

Ecteon

Ecteon provided customer support using telephone. Troubled with the inability to easily share information between departments, Ecteon has chosen Polar Help Desk Professional for its feature/price ratio. This has enabled Ecteon to better monitor all support activities that led to improved productivity.
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GetYourIT

Wanting to enhance their customer support based on email and telephone, GetYourIT has chosen Polar Help Desk Professional to be their centralized (over the web) solution. It has been adopted by the support staff in a glance which enabled instant grow of productivity, better coordination and improved management of all support requests.
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L’arrondissement de Saint-Léonard

L’arrondissement de Saint-Léonard used to support their citizens by telephone and e-mail. They were not able to share the information between support, sales and development. The solution had to be cost-effective, well adopted by users and has the abbility to track and measure support proccess. Polar help desk Professional provided them with all that, even more. They deployed Polar help desk Professional in two principal departments with 4 technitians in each department. L’arrondissement de Saint-Léonard now has 4 dispatchers and about 15 groups of users.
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Service Point USA

Service Point USA wanted to improve their old support system to be able to provide top user experience and to standardize on one system for entire company. They chose Polar Help Desk Professional.
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Sports South Inc.

Sports South Inc. provides support to both customers and employees. The need to improve their support with an efficient centralized solution accessible over Internet drove them towards Polar Help Desk due to its interface design and ease of use. They are now handling support for multiple products, external customers and employees independently of each other – all in one web based solution.
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